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Privacy Policy
(Reiki & Sound Healing Practice)
This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to respecting your privacy and safeguarding your personal information while providing Reiki and sound healing services.
A copy of the Australian Privacy Principles can be found at the Office of the Australian Information Commissioner website: www.oaic.gov.au.
What Is Personal Information and Why We Collect It
Personal information is information or an opinion that identifies an individual. This may include your name, phone number, email address, booking details, and any information you choose to share during sessions or enquiries.
We collect personal information for the primary purpose of:
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Providing Reiki and sound healing services
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Managing bookings, enquiries, and client communication
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Maintaining client records
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Sending appointment reminders or relevant updates (where consent is given)
Personal information may be collected through:
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Booking forms (online or in person)
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Email or phone communication
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Website contact forms
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In-person conversations before or during sessions
Where possible, we will explain why we are collecting your information and how it will be used.
Sensitive Information
Sensitive information may include health-related information you voluntarily share to support your session. This information is handled with care and confidentiality.
Sensitive information will only be used:
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For the purpose of providing services to you
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With your consent
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Where required or authorised by law
You are not required to disclose any information you are uncomfortable sharing.
Third Parties
We aim to collect personal information directly from you. In some cases, limited information may be processed through third-party booking platforms, payment providers, or website services. These providers are required to manage your information securely under their own privacy policies.
We do not sell or share personal information for marketing purposes.
Disclosure of Personal Information
Your personal information may be disclosed only in the following circumstances:
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Where you have provided consent
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Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Personal information may be stored electronically or in written form and is only accessible to the practitioner.
When your information is no longer required, we will take reasonable steps to securely delete or de-identify it. Client records may be retained for a reasonable period in line with legal and professional obligations.
Access to Your Personal Information
You may request access to the personal information we hold about you and request corrections if necessary.
To access or update your information, please contact us in writing. We may request identification to ensure your information is protected.
Maintaining the Quality of Your Personal Information
We aim to ensure your personal information is accurate, complete, and up to date. If you believe any information we hold is incorrect or outdated, please notify us so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website or upon request.